Privacy Notice on the Processing of Personal Data
Last updated: October 2026
For website visitors and contact form users
This notice is provided under Article 10 of the Turkish Personal Data Protection Law No. 6698 (KVKK) and the Communiqué on the Procedures and Principles for Fulfilling the Obligation to Inform. It is for information only; it is not a consent form. In case of any difference, the Turkish version prevails.
1. Data controller
| Company | ECOOLUTION OTOMASYON VE MÜH. SAN. VE TİC. LTD. ŞTİ. |
|---|---|
| Address | Ataköy 7-8-9-10. Kısım Mah. Çobançeşme E-5 Yan Yol Cad. B Blok No:12/2 İç Kapı No:59, 34158 Bakırköy / İstanbul |
| info@ecoolution.com | |
| Phone | +905447747337 |
2. What data we process
| Category | Examples | Source |
|---|---|---|
| Identity | Full name | Contact form, WhatsApp, email, phone |
| Contact | Phone, email, company name | Contact form, WhatsApp, email, phone |
| Customer transactions | Sector, request and message content, site details, quote and service records | Contact form and later correspondence |
| Transaction security | Irreversible hash of your IP address, date and time, browser details, server logs | Automatically when you visit the site |
| Marketing | Usage and ad measurement data collected with cookies | Only if you allow it in your cookie preferences |
Please do not include special categories of data (such as health, religion or ethnic origin) in your message. We do not need them.
3. Purposes and legal grounds
| Purpose | Legal ground (KVKK Art. 5/2) |
|---|---|
| Responding to your request; site surveys, quotes and service | (c) Necessary to conclude or perform a contract |
| Remote pre-checks, fault records and customer relationship management | (c) Performance of a contract; (f) legitimate interest |
| Invoicing, accounting and statutory bookkeeping | (ç) Legal obligation |
| Keeping the site secure and preventing misuse | (f) Legitimate interest; (ç) legal obligation |
| Protecting our rights in a possible dispute | (e) Establishing, exercising or protecting a right |
| Measuring site use and ad performance | Explicit consent (given separately, through cookie preferences only) |
We do not ask for separate consent where another legal ground applies. Consent for analytics and marketing cookies is requested separately in the cookie panel and can be withdrawn at any time.
4. Who we share data with
| Recipient | Why |
|---|---|
| Our hosting provider (servers in Türkiye) | Running the website and customer management system |
| Our email service provider | Delivering correspondence |
| Accounting software (Paraşüt) and our certified accountant | Invoicing, if you become a customer |
| Business partners and field service team | Only the details needed for on-site service |
| Competent public authorities | Where required by law |
| Google (Analytics, Ads) | Only if you allow the related cookies |
| Meta / WhatsApp | If you choose to contact us on WhatsApp |
5. Transfers abroad
Our website and customer records are kept on servers in Türkiye. If you contact us on WhatsApp or allow analytics and marketing cookies, related data may be transferred to Meta’s and Google’s servers abroad. Such transfers are made under KVKK Article 9: where there is no adequacy decision, with appropriate safeguards such as the standard contract published by the Board, or in the occasional cases listed in the law.
6. How we collect data
Through the contact form on our website, WhatsApp, email and phone calls, server logs when you visit the site and, if you allow them, cookies; partly by automated means, electronically.
7. Retention
| Record | Period |
|---|---|
| Contact requests that do not lead to a customer relationship | 2 years from the last correspondence |
| Customer, quote, invoice and service records | As required by commercial and tax law (10 years) |
| Server and security logs | 2 years |
| Cookies | As listed in our Cookie Policy |
When the period ends, data is deleted, destroyed or anonymised.
8. Your rights (KVKK Art. 11)
- Learn whether your personal data is processed and, if so, request information about it;
- Learn the purpose of processing and whether it is used accordingly;
- Know the third parties in Türkiye or abroad to whom it is transferred;
- Ask for incomplete or inaccurate data to be corrected;
- Ask for deletion or destruction under the conditions in KVKK Article 7;
- Ask for corrections, deletions and destructions to be notified to recipients;
- Object to a result against you arising solely from automated analysis;
- Claim compensation for damage caused by unlawful processing.
9. How to apply
Send your request with information that verifies your identity, in line with the Communiqué on the Procedures and Principles of Application to the Data Controller:
- In writing, with a wet signature, to our address above;
- From the email address you previously gave us and that is in our records, to info@ecoolution.com.
We respond free of charge within 30 days at the latest; if the request involves an additional cost, the fee set by the Board may be charged.