We measure the figure before we quote it.
The savings and performance figures in our reports come from meters and sensors, not estimates. If something wasn't measured, the report says "not measured".
In practiceWe share the raw data along with the monthly report.
We answer the alarm ourselves.
Night, weekend or public holiday, the alarm reaches our monitoring team first. The person who picks up the phone is an engineer who knows the system, not a call centre.
In practiceWho closed each alarm, and when, is on record.
The team that installs it looks after it.
The team that commissions the system also takes on service and maintenance afterwards. The person who knows why a parameter was set that way is the one you talk to when there is a fault.
In practiceCommissioning notes and settings are kept on record for every site.
If you don't need it, we'll tell you.
If your existing system can be fixed with a settings change, we won't suggest new equipment. If a change is needed, we explain why with measurements and figures.
In practiceFirst comes the site survey and measurement, then the quote.